Laptop Shipping & Packaging Instructions
We have a few simple rules you must follow in order to take advantage of our free U.S. laptop inspection & repair estimate services. These rules will help you protect your laptop computer and allow for the fastest service possible.
1. CHOOSING A PROFESSIONAL SHIPPING COMPANY
We ONLY accept laptops shipped with USPS, FedEx or UPS.
You can call FedEx or UPS to come pick up your laptop (residential pickups include extra fees). You can also bring your laptop to the Post Office or FedEx or UPS shipping outlets. These outlets should have proper packaging materials, or you can even find them cheaper at a discount store if you don't have them.
- You MUST use delivery confirmation (with tracking #) & adequate insurance coverage for your laptop computer!
- You must follow our simple laptop packaging instructions (below) to keep your unit safe & insured properly!
2. PROPERLY PACKAGING YOUR LAPTOP is extremely important & we strongly recommend you follow our easy instructions
- Always use a box that is bigger than your laptop. Plan for approx 2 inches of extra space on top/bottom/all sides. You can usually get boxes from the shipping company for free!
- First, wrap the unit in bubble wrap (2+ layers around is best). Next, fill the extra space inside the box with more bubble wrap, foam popcorn or similar protective materials.
- Note: Even if you insure an item that was not packed properly, you will not be able to obtain a claim from the carrier. Please consult with your carrier on adequate packing standards.
3. Include your laptop battery & AC adapter in the box
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AC ADAPTER - When packaging your AC adapter it is VERY important that you place it (on the side) NEXT TO the laptop (not
on top)! This should prevent any possible breakage due to pressure placed on top of the box in transit.
- REPAIR REQUEST FORM - pack a copy of your repair request form in the box so that we can easily identify your laptop and link it to you in our company records. Usually our technicians will begin inspecting your laptop immediately if you follow our simple packging & shipping rules.
Call toll free for more details
(800) 482-1320